Week 4 Progress Report

We have met the owner of Dr. Pet Bandar Baru Bangi, Pn Ramlah and had a brief talk with her about the background of the shop. Besides finding out the core processes involve and the usage of IT in the business. From the meeting , we have discovered a few improvements which can be carried out to make the business more effective and efficient.

Finding the Subject

Today I've been to Dr. Pet Bandar Baru Bangi (pet shop) to ask for their permission to become our subject for the case study. The owner of the pet shop was willing to become the subject and agreed to meet us again in this coming Thursday's evening for the interviewing session. Each of us need to construct some of questions which going to be asked during the interview later. I was really enjoyed this new experience and really looking forward to do the interviewing.

Week 3 Progress Report

Discussion
Venue: COIT Lobby
Day: Thursday
Time: 4pm

Description/Activities:
a)Each of us have present the DFD/workflow diagram of our topic.It help us and others to understand the business better.
b)Select which topics is suitable.

Remarks:
a)After all members present their DFD/workflow from their research, all of us decided to choose Pet Shop and also Bakery Shop to explore n get more details about this two business because both business are really interesting and their system more efficient.
b)Siti Zubaidah proposed to include Clinic business system in our final list of topics.Its because she said that Clinic system is quiet systematic and have a lot of process for our case study.

Next Steps:
a)Draft a permission letter for site visit and request a signature from Puan Rosnafisah.
b)We decided to go somewhere area Bangi or Serdang for a site visit to get more information about every topics that we have choose.
c)Next meeting will be on
Day: Monday
Date: 30th July 2007
Time: 2pm
Venue: COIT Lobby

Research on laundry business process

The whole week try to find as much as I can to get some information about the laundry business process which includes their management process such as:
1)Operation with the customers
2)Goods suppliers
3)Products and services
4)Sales and marketing

After doing some research, here some of their business process that involve in Laundry System.
1)Laundry Services (Customer send their clothes )- Wash,Dry,Iron
2)Selling - Hanger, accessories, etc.
3)Ordering - Order equipments, accessories, etc.
4)Marketing - Promotion, supplier, etc.
5)Financing - Account management
6)Technical Services - Provide a technical services such as repair the washing
machine.

Business Process of Car Accessories

Some of the business transactions:

1- selling
2- ordering
3- marketing
5- car services
6- installing accessroies

Business processes of a pet shop

Parties involves in pet shop activities:

--> customer
--> shop's owner (veterinar,sales person)
--> suppliers

Some of business processes involve in a pet shop:

--> selling (food,accessories,pet)
--> marketing (advertise via newspaper,internet)
--> ordering (order product from supplier)
--> accounting (invoice,account statement,bill,stock)
--> pet vaccination service
--> pet diet and health consultation
--> pet sitting service
--> pet grooming service
--> pet day care service
--> pet photography service

Research on bakeries business process

Find some information on how bakeries manage their business process, including their operation with the customers, suppliers, products, sales and marketing.