Week 3 Progress Report

Discussion
Venue: COIT Lobby
Day: Thursday
Time: 4pm

Description/Activities:
a)Each of us have present the DFD/workflow diagram of our topic.It help us and others to understand the business better.
b)Select which topics is suitable.

Remarks:
a)After all members present their DFD/workflow from their research, all of us decided to choose Pet Shop and also Bakery Shop to explore n get more details about this two business because both business are really interesting and their system more efficient.
b)Siti Zubaidah proposed to include Clinic business system in our final list of topics.Its because she said that Clinic system is quiet systematic and have a lot of process for our case study.

Next Steps:
a)Draft a permission letter for site visit and request a signature from Puan Rosnafisah.
b)We decided to go somewhere area Bangi or Serdang for a site visit to get more information about every topics that we have choose.
c)Next meeting will be on
Day: Monday
Date: 30th July 2007
Time: 2pm
Venue: COIT Lobby

Research on laundry business process

The whole week try to find as much as I can to get some information about the laundry business process which includes their management process such as:
1)Operation with the customers
2)Goods suppliers
3)Products and services
4)Sales and marketing

After doing some research, here some of their business process that involve in Laundry System.
1)Laundry Services (Customer send their clothes )- Wash,Dry,Iron
2)Selling - Hanger, accessories, etc.
3)Ordering - Order equipments, accessories, etc.
4)Marketing - Promotion, supplier, etc.
5)Financing - Account management
6)Technical Services - Provide a technical services such as repair the washing
machine.

Business Process of Car Accessories

Some of the business transactions:

1- selling
2- ordering
3- marketing
5- car services
6- installing accessroies

Business processes of a pet shop

Parties involves in pet shop activities:

--> customer
--> shop's owner (veterinar,sales person)
--> suppliers

Some of business processes involve in a pet shop:

--> selling (food,accessories,pet)
--> marketing (advertise via newspaper,internet)
--> ordering (order product from supplier)
--> accounting (invoice,account statement,bill,stock)
--> pet vaccination service
--> pet diet and health consultation
--> pet sitting service
--> pet grooming service
--> pet day care service
--> pet photography service

Research on bakeries business process

Find some information on how bakeries manage their business process, including their operation with the customers, suppliers, products, sales and marketing.

Divide task among team members

Each member is given to a specific task. In which each of them need to do a research on certain topic. Here is the detail:

Norshafawati bt Kamarozaman (TT075869) – Pet shop
Syakirah Mohd Salleh (TT074318) - Bakery
Siti Zubaidah Mohd Hassan (TT074313) - Grocery
Nurul Ayu Abu Jalil (TT076747) - Laundry
Mohammed Omer (TT075134) – Car accessories shop

We need to come out with a list of business processes involve in the topic we've got.It helps us to understand the subject better then later we can make explain to other members.Besides that,we need to identify at least 2 locations of the nearest subject so that it will be easier to arrange an appointment and then ask for their permission to be the subject of our case study.

Research on business process of grocery

Do the research on grocery business process. Find out some information about how grocery shop manage their business process including their operation with the customers, goods suppliers, products and services, sales and marketing.